"I've been speaking to our IT Team and they've had a thorough look into the issue with each other across different specialties and they've confirmed that email addresses are completely released where available, with active cable accounts and not just active online accounts. This may explain the available email addresses issue."
What does this actually mean Lisa?
For others on here, i have tried to create a number of email addresses with different variations on my name.
It says its available and i go through the process to register it.
It then says there is an error.
When i go back to register this email again it says its taken.
Virgin told me that all these emails addresses are actually taken by other customers and thats why its coming up as being taken and its nothing to do with me trying to register them and then having an error.
So i tried an experiment and typed in a number of random letters and numbers that no one would ever be able to copy.
This again said it was available and i went through the registration process and it failed.
I then copied this random series of letters and numbers in again and it said that this email was taken.
Seems like we are being mislead here by the IT team with the 'too difficult' light coming on so they fobbing us off with any old excuse to shut us up.
I got my broadband installed today, i might freeze my payments to Virgin until they can be bothered to sort this out as i still have my old broadband running.
