Forum Discussion

RuthieV's avatar
RuthieV
Tuning in
7 years ago
Solved

Unable to register for My Virgin Media Account

Hi I signed up for Virgin Media yesterday and have since received several emails suggesting that I register for My Virgin Media account now. However, every time I try to do this, once the 'I am not ...
  • Graham_A's avatar
    Graham_A
    7 years ago

    Previous answers to this question have indicated that you cannot complete the sign up process until your installation has been completed and services fully up and running.

    I haven't seen anything to suggest this has changed, and based on your post it would appear the email suggesting you can is still badly worded.

RuthieV's avatar
RuthieV
Tuning in
7 years ago

Hi

I have tried doing this on my iPad and laptop - same problem.

Thanks.

Ruth

Graham_A's avatar
Graham_A
Very Insightful Person
7 years ago

Previous answers to this question have indicated that you cannot complete the sign up process until your installation has been completed and services fully up and running.

I haven't seen anything to suggest this has changed, and based on your post it would appear the email suggesting you can is still badly worded.

  • briank49's avatar
    briank49
    On our wavelength
    6 years ago

    Thank you for your quick reply to my post.  Unfortunately I can't agree with your diagnosis.

    a)  I have seen probably more than a hundred posts complaining of this problem, but I have not found anyone posting that the problem was resolved by installation.

    b) It is not just the early emails sent out by Virgin that encourage you to register with virgin media, but the first web page you see on trying to register clearly states "You can register for My Virgin Media once you receive your welcome email, 2-3 days after placing your order. Your account number and area reference are on this welcome email or on your monthly bill."

    THIS PROBLEM NEEDS SORTING - it is not acceptable to say it is RESOLVED

    • Alex_RM's avatar
      Alex_RM
      Icon for Forum Team rankForum Team
      6 years ago

      Hi briank49, 

       

      Thanks for your post and welcome to our community :)

       

      I'm sorry for any confusion over this, we're aware the website suggests you can register before installation. However as far as we're aware you would need to wait until after in order to register.

       

      Alex_Rm

      • briank49's avatar
        briank49
        On our wavelength
        6 years ago

        If you're right, and registration will work fine when the services have been installed . . . 

        ... would it be too much to say that Virgin should by now have corrected the text on the website and the various emails that it sends out to new customers. This problem has obviously existed for ages. It is an appalling first experience of Virgin for new customers like myself.  I can hardly believe that it takes 12 months plus to make simple changes to the text of emails and screens. . . .

        ... SO

        a) WHY HASN'T THIS BEEN SORTED OUT AGES AGO AS A MATTER OF PRIORITY

        b) WHEN WILL VIRGIN EVENTUALLY STOP CAUSING THIS UNNECESSARY AGGRAVATION TO NEW CUSTOMERS  

  • PaulDM's avatar
    PaulDM
    Joining in
    5 years ago

    Looks like this is still an issue. Signed up for Virgin yesterday and received the Welcome email with account number etc. which tells me to register for an account. I can’t do this as it tells me the details are incorrect. I guess based on what I’ve read here that I need to wait until after installation. Really poor first impression as isn’t what the email instructs you to do! Grrrrrr.