Forum Discussion

mildenhall's avatar
mildenhall
Rising star
10 months ago

Unable to Renew/Update Account despite two Attempts and Assurances from VM

I have gigabit broadband and talk anytime landline with VM. Due to the recent price rises, I decided to renew my contract for a better deal. Attempt #1 : Click on "renew" on my.virginmedia.com webs...
Alex_RM's avatar
Alex_RM
Forum Team
10 months ago

Hi mildenhall,

Thanks for posting and sorry there's been some confusion with the agreed offers.

Package changes aren't something we do via this forum, however so I can get a few more details from you I've popped you over a private message.

Alex_Rm