on 04-11-2024 12:57
Hi, so when I first ordered my broadband (in September), I made a mistake in my email address while registering. I called Virgin Media and the problem was rectified as they corrected my email. However, I assume that they corrected it after the welcome email was sent to the wrong email address. So, now I don't have the welcome email and the information needed to register to MyVirginMedia. Any solutions? I tried calling customer service but there wasn't any option for account issues. Thanks!
on 04-11-2024 15:07
Hey dhafiy, thank you for reaching out and I am so sorry to hear about this, I am going to send you a DM so we can get this sorted out for you.
Please look out for it 🙂
Matt - Forum Team
New around here?