cancel
Showing results for 
Search instead for 
Did you mean: 

Unable to Register to MyVirginMedia

dhafiy
Joining in

Hi, so when I first ordered my broadband (in September), I made a mistake in my email address while registering. I called Virgin Media and the problem was rectified as they corrected my email. However, I assume that they corrected it after the welcome email was sent to the wrong email address. So, now I don't have the welcome email and the information needed to register to MyVirginMedia. Any solutions? I tried calling customer service but there wasn't any option for account issues. Thanks!

1 REPLY 1

Matthew_ML
Forum Team
Forum Team

Hey dhafiy, thank you for reaching out and I am so sorry to hear about this, I am going to send you a DM so we can get this sorted out for you.

Please look out for it 🙂

Matt - Forum Team


New around here?