Tnt fiasco

[henryc]

Hi ive been a customer since ntl days .up until a few weeks ago was on maxit tv with tnt .but decided to add sky sports .after a call when i was told wasnt a problem everything would stay tge same i went ahead ..now only to fibd ive lost tnt ...and if i want it back it will be an additiinal 18 pounds ...totally shocking.this shoukd have been explained .....yes you srnt me a new contract but until this morn ill admit i had missed were it says id loose tnt.....now i wonder since its less than 14 days can i cancel the upgrade and demand my old service restored ie maxit with tnt

[henryc]

Hi I too have been on maxit ackage for years but never recieved any emails.and id like it back as well if that can be arranged .

Thanks 

Henry

[henryc]

A wee update ive just checked my contract..i had added sky sports a few weeks ago....i had sky movies added to maxit  so i also had tnt.......new contract says tnt and sky cinema remo ed ....but sky cnema still there ....when i phoned to enquire Noone mentioned id loose tnt or movies ...otherwise i wouldnt have taken sky sports so I am far from happy ...this isnt the way to keep or treat loyal customers so please sort it 

[Cardiffman282]

Yes to the last point but good luck with it. 

[Matthew_ML]

Hey henryc, thank you for reaching out and I am sorry to hear this.

TNT sports is now an add on, have you checked your paperwork to see if this is stated on it?

Do let us know.

[henryc]

Hi there ive checked my new contract as given on 30th august it says maxit tv ...themsame as what i had been on....the email that the contract came attatched to staes at top..all sorted ...so i assumed all woukd remain as tge same ie id stil have tnt......further down the page it does in much smaller text mention that tnt would be removed...BUT this was not spelt out to me when I enquired about adding sky sports ..so come on please help sort or ill simply drop tge sky sports since i am on a 30 day rolling contract ...instead of trying to push me for an additional 18 pounds for tnt.im already giving you ?£100 a month!!

[henryc]

I have now registered a formal complaint C-110924844

[Ashleigh_C]

Thank you for popping back to us @henryc and I'm glad to hear you have been able to raise a complaint though I am so sorry to hear that the team have not yet been able to resolve this for you. I would be happy to take a closer look into this with you via a private message. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

[unisoft]

After giving VM the chance to sort the issue out, on this simple, online form, please let the telecoms regulator OfCom know about your experience of contracts not being as agreed and loss of services without being informed that you had.

Ofcom have been investigating various complaints since 2023, but many customers have not reported because they did not know or thought it would take lots of time.

https://ofcomlive.my.salesforce-sites.com/formentry/SitesFormCCTMonitoring

[henryc]

A wee update Ash a forum team member reached out to help with my concerns .What can I say .Other than great customer service delivered and im just in from work and Tnt is back as part of my package . So its clear that Virgin do listen and will try to work to resolve issues .So a major thankyou to Ash .

Cheers 

Henry