Termination fee credit

[littleollie]

Hi, today I've cancelled my contract as I'm moving house and I'm not taking the services with me. During the online chat, I was told that I was to send in a copy of my new rent agreement (that shows new address) , so a credit for the (pro rata) termination fee can be credited to my account  for the final bill.

Can someone point me in the right direction on how & who to send this to? 

I did screen shot but happened to miss that bit 🤦🏻‍♂️

Thank you 

[Ashleigh_C]

Hi there @littleollie 

Thank you so much for your post and welcome back to the community forums, it's great to have you back.

I am so sorry that you are leaving us but I would be more than happy to look into getting the credit sorted for you via a private message.

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.