Got my renewal quote which was only £6 more than I am currently paying. the quote included details of the add-ons:
Virgin Media add-ons
(30-day rolling contract)
Sky Sports and Sky Cinema HD
Sky Sports & Entertainment Ultra HD
Having seen the posts about TNT I thought I'd ask about it. The conversation went like this:
Me: I am happy with the contract I have and the renewal quote is like for like but I want to confirm this includes TNT
CS: Thank you for sharing the details. The renewal offer which you have online doesn't includes TNT sports as TNT sports is an add on service. So once you opt for the renewal deal then contact us back so that we can manually add the TNT sports package which will cost you £18 a month.
Me: But the new contract states TNT is included
CS: As it's a renewal deal and your present contract includes the TNT as a part of the package thus it will show you the TNT as a part of the renewal offer. But as it's an add on service and not a part of the deal anymore, thus we have to get it added seperately.
Me: So you are falsely advertising. The contract clearly states TNT but there is no mention that it is an additional cost
CS: It's not false advertising but its a technical glitch and the marketing team is already notified on this. As the renewal offers are added from the marketing team directly thus we don't have the option to make the direct amendments on the offers online. But the dedicated team is notified and thus we are informing the users the facts who ever is enquiring. The person missing out on this information, emails are already triggered for them so that they can be advised that TNT is not a part of the deal but an add on service.
Me: Ok I will not be renewing my contract then. Thank you for your help.
CS:
You're welcome and as you are under a contract till 1/2/25, we will recommend that you contact us 30 days prior to the contract end date so that we can then look for alternative deals accordingly and share the cost of the services with the add on features you require.
Thank you for patiently listening and understanding our point of view and it gives me great pleasure to assist you today with your concern as much as possible I could for you. 🙂 If you need further assistance please respond on the same thread and we will get anything resolved for you at the earliest. As promised I have done my best to help you with your query. Hope I was helpful. Thanks for getting in touch with us. Take care 😊
A TECHNICAL HITCH EH!!!
