TNT Sports missing

[Chappy303]

Hi,

I renewed my package last month keeping the Maxit option that I already had. TNT Sports was working fine since I renewed but is now not available.

i see on the forum that a lot of people have had similar issues since renewal and a reference to an email people should have received to retain it. I’ve not received anything, any idea how can get this fixed?

Thanks 

[Ashleigh_C]

Hi there @Chappy303 

Thank you so much for your post and welcome back to the community forums, it's great to have you here. 

I am so sorry that you have faced some confusion with your most recent package renewal, can I just confirm how did you renew your deal? Was this over the phone with our team or via your My Virgin Media app?

[markwells]

I am assuming that this is happening to me too. When I renewed my contract online  a couple of weeks ago I chose to have what was described as 'exactly the same services' (or similar wording). When I got the confirmation it said TNT Sports removed but I had "Triple Sports" so I assumed/hoped that TNT was within that. From reading the complaints on here I now assume that is not the case. I fully expect TNT to disappear when the contract changes over  in a couple of weeks.  It is outrageous to say it is just the same and then remove something - really underhand. If you are removing something then say so when someone is making a decision rather than saying it is the same and then people finding out in the confirmation once they are committed to another 18 months.

[Chappy303]

Hi Ashleigh, it was all done directly through the app. Thanks

[Kath_F]

Hi Chappy303, 

Thanks for coming back to us on this one. As TNT Sports is no longer included in any of our packages, those who used it on a previous contract could retain it for free until the end of that contract. Past this date, it would be removed and you'd need to pay for the additional channels as they are exclusively an add on.

This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks, 

[Kath_F · Accepted solution]

Hi Chappy303, 

Thanks for sticking with me via the community. I'm glad that I was able to get things resolved for you. If you have any further issues, pop back and let us know. 

Many thanks,