Switching broadband to Vodafone

[jwob2]

Hi, I'm switching my provider to Vodafone on 4th October but I'm a bit confused about the switching process. I provided all my details when signing up with Vodafone and they said they had found my account on virgin but then in correspondence received after placing my order it said something along the lines of "If you're with Virgin you'll need to get in touch and let them know". I did this over live chat but haven't had any confirmation or anything in my account that my Virgin services will end when my current contract expires and my new provider begins on 4th October. Is anyone able to confirm if this has all been set up OK and I won't be charged for any services after the 4th October?

Thanks,

Jake

[Client62]

Imagine what would happen if the Vodafone go live date slips for some unexpected reasons.

I'd cancel the VM service after the Vodafone broadband is seen to be installed working. 
Two ISPs are easier to live with for a month of so than none.

[jwob2]

That's a fair point but I can't afford to pay Virgin the outrageous amount they want to charge me monthly when my contract ends which is why I'm switching 😅 I can use a hotspot on my phone in an emergency.

[nodrogd]

The only thing that must stay active is your landline number if you are porting it to Vodafone. If you are not porting a landline then, as Virgin is a Cable Broadband operator with their own infrastructure, you have to cancel their services when joining another provider.

[HavencroftKev]

It's to do with the way Virgin delivers broadband.

Other providers deliver via the phone/Open Reach network, as virgin is a completely different system other providers can't inform them of your intention to switch the same.

[jwob2]

I don't really understand the One Touch Switching process that's advertised all over Virgin and Vodafone if that's the case? It's very misleading. When contacting Virgin about it over live chat they said this
" Your new provider will contact us, to make a request and after that your new provider will inform you
about your new services." so which is it? I just want some confirmation on the process and when my service with Virgin will end

[HavencroftKev]

Changing the conversation slightly, do you mind me asking roughly what Vodafone will be charging you and Internet speeds?

[jwob2]

It's £30 a month for 910mb, with cashback deals it works out around £25 a month

[HavencroftKev]

Wow, that's not bad at all.

My VM contract is up in December so I'm looking to switch myself.

[Client62]

How long before the £25 per month becomes £75+ per month ?