Still receiving paper bills despite multiple attempts by Virgin Media Customer Services to turn this off

[PMF3]

Hi,

I have a new account with VM since June 2024. I never asked for paper bills, but get one every month, at the cost of £1.75. I have called VM every month (June, July, and August) to cancel this, and for a refund. VM Customer Services give me the £1.75 refund and assure me that Paper Billing has been switched off. The following month I get another paper bill and a £1.75 charge. The cycle repeats. It's a bit like that film with Bill Murray, except this time without any laughs.

Please do not give the link to the Switch to eBilling – Discover – Virgin Media as this doesn't work - the website interface has changed and there isn't a link on the website to switch it off. Try it yourself if you don't believe me.

I would like Paper Billing switched off, and I would like a further refund for this month's £1.75, and ideally I'd like some compensation from VM for wasting my time over this for the last 3 months.

I'd be very grateful for your help. I can see that this is a recurring problem for many other VM subscribers/sufferers.

[Alex_RM]

Hi PMF3,

Thanks for posting and welcome to our community 😊

Sorry you're having some issues with registering for ebilling, so I can take a closer look at things I've popped you over a private message.

Alex_Rm

[Tiger5]

Thanks PMF3, couldn't have put it better myself!

Having exactly the same problem: I want to switch to paperless billing, and the link that's often quoted by Virgin - Switch to eBilling – Discover – Virgin Media - doesn't work as clearly the site has changed and this option removed.

Please can someone from Virgin also PM me so I can also register for ebilling.

Thanks!

[David_Bn]

Thanks for reaching out to us @PMF3, and a very warm welcome to our Community Forums!

We're sorry to hear of the difficulty faced when trying to switch to E-Billing.

Check out the envelope in the top right hand corner for a private message from me

Thanks,

David_Bn

[David_Bn]

Apologies - my public post was for yourself @Tiger5

Do please check out the envelope in the top right hand corner for my PM

Thanks,

David_Bn