Forum Discussion

dave_owen's avatar
dave_owen
Tuning in
6 months ago

Upgrade from V6 to 360, multiple boxes

Hi,

I've got two V6 boxes on the same account. I'm upgrading to 360 after receiving an email with the free upgrade offer. I've used the UPGRADE NOW app on one V6 box and the help video says that the second box will upgrade automatically after I've received a new remote and run the INSTALL app on the first box. The confirmation text says they are sending "a remote". Will they automatically send 2 or do I need to use the upgrade app on the second box to get a second remote?

Thanks to anybody who can clarify this.

  • Hi dave_owen 

    You don't need to sue the upgrade app on the second box. The system should see that you have two V6 boxes and send out two 360 remotes. 

  • newapollo's avatar
    newapollo
    Very Insightful Person

    Hi dave_owen 

    You don't need to sue the upgrade app on the second box. The system should see that you have two V6 boxes and send out two 360 remotes. 

  • Hey dave_owen, thank you for reaching out and this is correct in what has been mentioned above.

    Keep us updated on this and let us know when the remotes turns up 🙂