Still no yodal boxes to send back my equipment

[terryjago]

I have left virgin and I have called a number of times as I still have not got my packaging to send the equipment back, Can anyone let me know if there is a way to send this back without this as I dont want to be charged. 

[newapollo]

Hi terryjago

The returns packaging is normally sent out around 14 days after you receive your final bill.

What equipment  do you have as not all equipment needs returning?   You can check < here > 

If you have a printer you can print out your own label and return the equipment in your own packaging.

I hope this link helps https://www.collectplus.yodel.co.uk/virgin 

After clicking Create a new label. you will be prompted for your email address. Once you receive the email you will be able to print out a returns label which includes a barcode. You can then parcel up your equipment and drop it off at the nearest Collect + store.  make sure you receive a tracking receipt and keep it safe.

Use either or both of the following links to find your nearest store (they have different shops listed)

https://www.collectplus.co.uk/find-a-store 

 https://www.collectplus.yodel.co.uk/store-locator?v=2. 

Be sure to include your full name, account number,  accouint address, items returned and their serial numbers.

[terryjago]

hi I have been on that site and it asks for a customer ref number I never got this, where can I find that

[newapollo]

The reference number will be your VM account number

[terryjago]

That's great, thank you for your help.