A few days ago, I spotted in my account an option to upgrade to Sky Sports HD at an extra £4 a month, which I decided to do to see out the remaining few months of my contract. I then received an email confirmation to say I would be losing TNT Sports. I contacted an adviser on web chat who said I wouldn’t be losing any channels. Yesterday, I noticed Sky Sports HD was activated but the TNT Sports channels were gone.
I contacted an adviser again on web chat to ask Virgin to fulfil the agreement until the end of my contract and to reinstate TNT as it’s part of my Maxit package. They said they could reinstate TNT but the price per month would increase by £18, but I also suspect they have also put me on a new 18 month contract without my consent. I don’t think this is how customers should be treated. I would rather not go back on webchat as I was not treated particularly well and I was going round and round in circles with the person I spoke to.
Is there anyone I could possibly speak to on here to resolve this? I did not want a new contract at a higher price, I just want my old contract reinstated.
