OBSCURE UPGRADE DETAILS ON TV CHANNELS
I've recently got an upgraded Volt Broadband and 360 TV box. This is my first experience with Virgin TV, although I've been a broadband customer for a while. This included the MIXIT TV package . Having initially looked at the channel guide list, I gathered I could add 'Personal Picks' - as per the current Virgin Channel list Sep 2024.
https://www.virginmedia.com/virgin-tv-edit/tips-and-tricks/virgin-tv-channel-guide
I tried to find out about adding personal picks via customer service 29/8/24 - who couldn't help, Webchat - which seemed to go round in circles until it took me to WhatsApp and I submitted my query . I'm still waiting for a response. Tried interacting with the 360 box to get some info from the channel - in particular Sky channels. Where it said 'Watch this channel today - Find out how to upgrade' which takes you to a Sorry Unavailable message and then to Available Subscriptions which didn't feature what I was after. Had a further look on the Virgin Media Community recently and a responder advised the 'Personal Picks' was no longer available. No explanation given and at odds with the most recent channel list - as above.
So, can I please find out if I can add some channels or do I need to upgrade my TV package and what are the costs involved. Thanks!
Hi again Benscopes
If you've only recently got an upgraded Volt Broadband and a Mixit TV package on the 360 box then you might need to wait a few days for your account to update with the new contract. You might be able change your package by clicking on the Upgrade section within https://www.virginmedia.com/myvmo2 however it's more than likely that you'll see an 'Oops error' since you've just regraded.
It's best to call 150 from a Virgin landline or 0345 454 1111 and either speak to regrades or cancellations and negotiate a new deal. (You have a 14 day window to change your mind when regrading so if within that window I suggest retentions)