Forum Discussion

dilanb's avatar
dilanb
Tuning in
3 years ago

Sorry, there was a problem registering that password. Please choose a different one

I’m having this issue. I tried the laptop, app and then cleared all the browsers and tried again. can you please help 
hammadbhatti786's avatar
hammadbhatti786
Tuning in
2 years ago

Hi,
Anyone ever managed to fix this issue.
I am stuck as well, no any password works to signup for account on VM.

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    2 years ago

    Hi hammadbhatti786 👋.

    Thanks for reaching out to us and welcome to the Community Forums. Apologies for the issues that you are having with creating an online account. We can certainly assist you, we would need to bring you in for a private message to discuss this and resolve. 

    Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina

    • Drumbeat's avatar
      Drumbeat
      Dialled in
      2 years ago

      Hi Sabrina,

      Nothing you, or your Team members suggest actually works.

  • Drumbeat's avatar
    Drumbeat
    Dialled in
    2 years ago

    Hi,

    I gave up with trying to get my NTL address to work with any email client. All the email clients repeatedly rejected the generated passwords. I have switched to Yahoo Mail.

    • Kath_P's avatar
      Kath_P
      Icon for Forum Team rankForum Team
      2 years ago

      Hi Drumbeat, 

      Thanks for taking the time to get in touch via the Community. We're sorry to hear you've had some issues adding your NTLworld email to a client. 

      In order to do this, you would need to generate an app password. 

      Please log in to My Virgin Media here > Click on Account settings > Virgin Media Mail settings > scroll down to the App password section and click the Generate new App password button.

      You should get a pop up message asking you to verify your email address and if you haven't already, you'll need to use a 3rd party email address to continue. You'll be sent a one time passcode to enter on the next page to verify it's you. Once verified you'll then be given an app password which will look something similar to: mail-horse-yellow-panda and you should note this down.

      To get things working on an email client or app again, you will need to enter the new mail app password in the settings. This will allow your emails to load again. Please ensure you use your VM email address as the username and the newly generated app password.

      These changes have been put in place as Multi-factor authentication (MFA) is now required. Just as a side note, when logging in to My VM, you will need to use the third party email address as the username and your original My VM password.

      Please let me know how you get on and apologies for the inconvenience.

      Thanks, 

      • Drumbeat's avatar
        Drumbeat
        Dialled in
        2 years ago

        Hi Kath,

        Thanks for your reply.

        The problem I am having with the NTL address goes back to last summer. It does not matter how many times I generate passwords, when I copy and paste the password into email clients, they simply reject them, telling me in layman's terms that they cannot connect to Virgin.

        This is my original post from 22/08/23...

        Onto the problem. My NTL email address will no longer work in Postbox app, Outlook (for Mac) and Thunderbird (for Mac). Up until two days ago my NTL address worked perfectly - for 23 years. But now something has gone wrong. Big time. I used to use my own email address password, but I see things have changed, and I need to generate one from Virgin's website. This I have done. Over and over and over again, all to no avail. I have generated different passwords for the different email clients. In Postbox, after I have copied and pasted the generated password, a message appears telling me authentication has failed. In all cases, the email clients auto-generate the smtp etc info. In Outlook, there is no error message, just a box that keeps reappearing asking for a password. Ditto Thunderbird. I have spent over an hour generating and regenerating password after password, but nothing has solved the problem. Also, I have switched off Nord VPN, just in case that was in some way causing problems. There must be a simpler way than this to sort out an email address, surely? I can sign in and view my emails on Virgin's website, but I want to view messages in a client. Can anybody help me out on this one, please?