Forum Discussion

narataga's avatar
narataga
Joining in
5 years ago

Signed up with wrong email address

I signed up with an email address I do not have access to by accident, this means I can't verify my account so can't log in what so ever. Is there any way to change this email address? Thanks
Ben_Boxall's avatar
Ben_Boxall
Joining in
4 years ago

Hi,

I just bought a 500mb broadband deal and accidentally put .com rather than .co.uk. I can’t access the email and also I can’t find any numbers online to help get this sorted out!

Thanks

Ben

  • Ayisha_B's avatar
    Ayisha_B
    Forum Team
    4 years ago

    Hi Ben_Boxall,

     

    Welcome to our Community Forums and thanks for posting. 

     

    I am sorry to hear this. I will be more than happy to help get this sorted. 

     

    Please look out for the purple envelope icon in the top right hand corner of your page for my PM 🙂

    • Meg_Le's avatar
      Meg_Le
      Joining in
      4 years ago

      Hi, 

       

      I have also mistyped my email address when signing up for my virgin media account (broadband) and cannot confirm my email to access my account. 

      Is there a way this can be resolved for me?

       

      Many thanks, 

      Megan 

      • Robert_P's avatar
        Robert_P
        Forum Team
        4 years ago

        Hello Meg_Le

         

        Thanks for taking the time to post in regards to the email address issue following signing up, we can understand you wanting to get this resolved and welcome to the community.

         

        I'm going to send you a Private Message to get some more details from you to get this rectified.

         

        Looking forward to your reply 🙂

         

        Rob