Forum Discussion

narataga's avatar
narataga
Joining in
5 years ago

Signed up with wrong email address

I signed up with an email address I do not have access to by accident, this means I can't verify my account so can't log in what so ever. Is there any way to change this email address? Thanks
mum_laff's avatar
mum_laff
Tuning in
5 years ago

signed up with wrong email address ---- used .co.uk instead of .com - so you have wrong address - can you sort please as I can't verify because I am not recieving the email

Megan_L's avatar
Megan_L
Forum Team
5 years ago

Hi Mum_laff,

Thanks for using the forums to get this issue with your online account looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you. I have a link here which would usually help with online account registry issues.

However as this is something we need to change within your account I'll send you a PM now. 

Speak soon!

Thanks,

Megan_L

  • mum_laff's avatar
    mum_laff
    Tuning in
    5 years ago

    hi there - still nothing from your last pm and I have responded twice now - can you help please

     

    • andie2247cooke's avatar
      andie2247cooke
      Joining in
      4 years ago

      same here signed up for account and entered email address wrong, installation is due on the 15th cant acces account also the account no. on the enail is wrong as it only has 8 numbers in it.

      • Ashleigh_C's avatar
        Ashleigh_C
        Forum Team
        4 years ago

        Hi there andie2247cooke

         

        Thank you so much for your first post to our community forums and I am so sorry to see this is has happened with your account! 

         

        I'm going to send you a PM so we can have a look into this, please keep an eye out for the purple envelope in the top right corner of your profile alerting you to a new message. 

         

        Thank you