on 01-10-2024 09:53
Hi Forum and Forum team
My contract ended on16th September, and on that day I renewed online with a deal that I was happy with.
The new contract activates on 16th October and still shows 'contract pending'.
The 'All Sorted' email I received From the Virgin Media Team, with e- contract attachment, informed me that there would be two adjusted bills, the first £133.00, the second £99.93, and thereafter £115.07.
My Virgin account homepage though, is showing that my next bill will be £144.07.
Is this just an error? or should I be concerned, it does worry and stress me some.
on 01-10-2024 12:11
Hey nojjer, thank you for reaching out and I am sorry to hear this and a warm welcome to the community.
Until your new contact starts you will still get charged for your old one, yours will start on the 16/10 the way you have described this.
When the 16/10 comes you will start paying for your new deal at the new price, we also bill a month in advance and there could be some pro rota charges on this.
Matt - Forum Team
New around here?
on 01-10-2024 13:02
You Should always be concerned when discussing contracts with Virgin Media at the moment.
on 01-10-2024 13:10
Thanks for your quick reply.
I just assumed that as the email stated that the next bill would be £133 it would be £133, not £144, so am worried that the new contract will not be activated.
on 01-10-2024 13:21
Thanks for your input HavencroftKev, I did go on the renewing contract 'merry go round' 18 months ago, hence my concern, thanks again