Set up with wrong email

[Dd1690]

Set up my virgin account with wrong email

[Dd1690]

The virgin rep signed me up with the wrong email

[Alesam]

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@Dd1690myolsd wrote:

Set up my virgin account with wrong email

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To resolve an issue with a Virgin Media account set up with the wrong email, you should contact Virgin Media customer support directly. Provide them with your account details and request to update your email address. They can guide you through the process of correcting your account information.

[Zach_R]

Hi @Dd1690,

Thank you for your post and welcome to our community forums. We're here to help.

I'm sorry to hear that there's been an issue when setting up your Virgin Media account. I'm going to send you a private message in a few moments so we can take a closer look at this for you. Please respond to that when you can and we'll go from there.

Thanks,