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Section 21 - disconnection fee

JMG19
Joining in

We have been issued an unexpected Section 21 from our long term landlord, due to lack of available rental properties and limited finances, we are due to be made homeless in early August, with two children in tow.

Council have advised emergency accomodation will be hostel/hotel so we are temporarily moving back in with relatives. They already have Virgin and so we cannot transfer our services. They also do not want to terminate their contract as we do not plan on living there indefinitely.

We are being told we will have to pay the remaining sum of contract to disconnect - we don’t have this money upfront and this seems unbelievably insensitive and cruel given we have the stress of being made homeless with two young children.

can anyone please help with this? 

1 REPLY 1

Kath_F
Forum Team
Forum Team

Hi JMG19, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums.

We're really sorry to hear about your circumstances. As per the terms and conditions of your contract, when you agree services, you agree to have them at that address for the minimum term. If you move address and we provide services to that address then we are happy to transfer them over. If however you are unable to do this or choose not to do this then an early termination fee may be charged. Due to the circumstances, I'd like to look further at this for you. We will just need to confirm some information with you in order for us to proceed with checks. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,

Kath_F
Forum Team

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