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elbuzzardo's avatar
elbuzzardo
Joining in
2 months ago
Solved

section 21 notice, £320 disconnection fee

Hi, I have been served with a section 21  and, having just chatted with a web messaging agent, been told that I will need to pay £320 in early disconnection fees.

This seems deeply unfair as I do not want to move but are being legally obliged to do so against my will.

I would love to move into a new place and take the account with me but due to recent events and the cost of living crisis, I am now forced to move in with family who already have their own broadband set up.

I have seen that others may have been helped by VM agents on this service. PLEASE HELP!

  • Vikki_M's avatar
    Vikki_M
    2 months ago

    Hi elbuzzardo,

    Thanks for your post and welcome to our community. 

    I'm sorry to hear about your change in circumstances. 

    I'll pop you a private message now. Please look out for the envelope in the top right of the page and pop back to me when you can. 

     

     

     


     

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  • Vikki_M's avatar
    Vikki_M
    Icon for Forum Team rankForum Team
    2 months ago

    Hi elbuzzardo,

    Thanks for your post and welcome to our community. 

    I'm sorry to hear about your change in circumstances. 

    I'll pop you a private message now. Please look out for the envelope in the top right of the page and pop back to me when you can. 

     

     

     


     

  • elbuzzardo's avatar
    elbuzzardo
    Joining in
    2 months ago

    just a note to say thanks to Vikki_M for getting involved in this. The entire fee was waived less than 24 hours after my OP. Honestly, such quick, effective, and customer-focused service is almost unheard of these days!

    Note to others in similar circumstances, leave a message and I am sure you will be equally happy.   

    • Vikki_M's avatar
      Vikki_M
      Icon for Forum Team rankForum Team
      2 months ago

      Thank you elbuzzardo,

      Thank you for joining me in a private message.
      I'm happy we were able to reach a resolution together 😊
      If you have any further questions or concerns, please pop back to us here on the community forums and we'd be happy to help.
      Take care.