Hi, I have been served with a section 21 and, having just chatted with a web messaging agent, been told that I will need to pay £320 in early disconnection fees.This seems deeply unfair as I do not want to move but are being legally obliged to do so against my will.I would love to move into a new place and take the account with me but due to recent events and the cost of living crisis, I am now forced to move in with family who already have their own broadband set up.I have seen that others may have been helped by VM agents on this service. PLEASE HELP!

Hi elbuzzardo, Thanks for your post and welcome to our community. I'm sorry to hear about your change in circumstances. I'll pop you a private message now. Please look out for the envelope in the top right of the page and pop back to me when you can.

section 21 notice, £320 disconnection fee | Virgin Media Community

3 Replies

Vikki_M
Forum Team
2 months ago
Hi elbuzzardo,

Thanks for your post and welcome to our community.

I'm sorry to hear about your change in circumstances.

I'll pop you a private message now. Please look out for the envelope in the top right of the page and pop back to me when you can.
elbuzzardo
Joining in
31 days ago
just a note to say thanks to Vikki_M for getting involved in this. The entire fee was waived less than 24 hours after my OP. Honestly, such quick, effective, and customer-focused service is almost unheard of these days!
Note to others in similar circumstances, leave a message and I am sure you will be equally happy.
- Vikki_M
  Forum Team
  31 days ago
  Thank you elbuzzardo,
  
  Thank you for joining me in a private message.
  I'm happy we were able to reach a resolution together 😊
  If you have any further questions or concerns, please pop back to us here on the community forums and we'd be happy to help.
  Take care.

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section 21 notice, £320 disconnection fee