Reward not recieved.

[Hubbard1999]

I started the referral for the £50 reward in May. 

It says this can take up to 13 weeks. I have still not received this. 

It has been almost 30 weeks now

Any help?

[unisoft]

Referral has to be taken up by new customer using links to packages VM send them. Anything else is classed as invalid, and a 'debate' has to be opened to see if they will still cough up.

[Simo83]

I was refered by a friend years ago and both of us never recieved the £50 ever. Virgin are one of the worst companies to interact with. They will manipulate everything to their advantage.

[Cardiffman282]

Raise a formal written complaint. The link is below. 

[Carley_S]

Hi @Hubbard1999 

Welcome to the Community Forums. 

Sorry to hear of your concerns with not receiving your referral credit. 

If the sign-up was completed using the correct links for this, then this is credited through our partner Aklamio. You would need to make an Aklamio account and withdraw the rewards from there. You can find out more about this process through the FAQ section at the bottom of the page here should you need.