Forum Discussion

jakharson's avatar
jakharson
Settling in
9 months ago

New broadband setup package not recieved

Hi, I signed up for a broadband package on the 3rd of May and received an email with contract attachments. The email shows chosen delivery date 07.05.2024. Apart from this, I have not received any other email. I am still to receive the package, and also since I just moved in a signed up for this connection I dont have my virgin account number and area code for signing up on the my virgin media app as well. Any help would be appreciated.

  • VM-Jon's avatar
    VM-Jon
    9 months ago

    Hi @jakharson,

    Thank you for reaching out to us here, welcome to the community.

    I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so please check out the little envelope icon in the top right hand corner of your screen for a private message from me

    Thank you

    Jon

  • VM-Jon's avatar
    VM-Jon
    Problem sorter
    9 months ago

    Hi @jakharson,

    Thank you for reaching out to us here, welcome to the community.

    I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so please check out the little envelope icon in the top right hand corner of your screen for a private message from me

    Thank you

    Jon

  • mel_bel's avatar
    mel_bel
    Joining in
    9 months ago

    Hi, I’m having the same exact problem here. Delivery date was meant to be 08.05.2024. Haven’t had any other updates. Any help would be much appreciated! Thanks. 

    • VM-Jon's avatar
      VM-Jon
      Problem sorter
      9 months ago

      Hi @Mel Bel,

      I am sorry to hear you are have issues, I am more than happy to look into this for you.

      Please keep an eye out for a private message from me. Please keep an eye out for a private message from me.

      thank you 

      Jon