Upgading Broadband Package
Hi there
I was just wondering what is happening with my order as I requested for Gig1 Fibre broadband and placed the order on Tuesday 19th March as my contract is ending soon. I was told that my installation date would be Friday 22nd March but I wasnt told anything afterwards so I am not sure if the order went through or not. Please can someone help.
Order reference : CH2063509104
Thanks
Hi ethanbm
As you already have two WiFi Pods with us, we'll assume that you had these prior to upgrading to the Gig1 plan. This will be why your third WiFi Pod will also be one of the white ones, as you won't be able to have a mix of the black and white ones. To clarify, only customers subscribed to the 600mbs plan or higher are eligable for the back Pods.
If you would like to have the black WiFi Pods instead, you'd need to return all of the white WiFi Pods back to us and then place a new order for a black WiFi Pod once we have received your return.
I hope this helps,