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Returns packaging

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I've cancelled my WiFi but unsure that return packaging will arrive in time before I move out. I'm going abroad for a month so unable to provide a different address to send it to - is it possible to just use that packaging the hub 3 arrived in and stick the returns label onto it and return it like that? 



Very Insightful Person
Very Insightful Person

Hi @Jaz_Mir01 

That wouldn't be a problem as long as the parcel is secure.

If you have a printer you can print out your own label and return the equipment in your own packaging.

I hope this link helps 

After clicking Create a new label. you will be prompted for your email address. Once you receive the email you will be able to print out a returns label which includes a barcode. You can then parcel up your equipment and drop it off at the nearest Collect + store.  Make sure you receive a tracking receipt and keep it safe.

** Use either or both of the following links to find your nearest store (they have different shops listed) 


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Forum Team
Forum Team

Hi @Jaz_Mir01,

Thank you for your post and welcome to our community forums. We're here to help.

It looks like @newapollo has offered some advice on how to address your concerns with returning some equipment, but do let us know if you have any further queries.


Zach - Forum Team
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