cancel
Showing results for 
Search instead for 
Did you mean: 

Returns packaging

Jaz_Mir01
Joining in

Hi,

I've cancelled my WiFi but unsure that return packaging will arrive in time before I move out. I'm going abroad for a month so unable to provide a different address to send it to - is it possible to just use that packaging the hub 3 arrived in and stick the returns label onto it and return it like that? 

Thanks, 

2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

Hi @Jaz_Mir01 

That wouldn't be a problem as long as the parcel is secure.

If you have a printer you can print out your own label and return the equipment in your own packaging.

I hope this link helps https://www.collectplus.yodel.co.uk/virgin 

After clicking Create a new label. you will be prompted for your email address. Once you receive the email you will be able to print out a returns label which includes a barcode. You can then parcel up your equipment and drop it off at the nearest Collect + store.  Make sure you receive a tracking receipt and keep it safe.

** Use either or both of the following links to find your nearest store (they have different shops listed)

https://www.collectplus.co.uk/find-a-store 

 https://www.collectplus.yodel.co.uk/store-locator?v=2. 

 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

Zach_R
Forum Team
Forum Team

Hi @Jaz_Mir01,

Thank you for your post and welcome to our community forums. We're here to help.

It looks like @newapollo has offered some advice on how to address your concerns with returning some equipment, but do let us know if you have any further queries.

Thanks,
 


Zach - Forum Team
New around here? To find out more about the Community Forums, take a look at our FAQs!