Returns box too small

[Calzor_Suzay]

Cancelled my VM services and need to return Tivo and cable modem.

The box I've been sent can barely get one or the other box in along with all the cabling!
Should I expect another box or are VM expecting me to a) perform miracles or b) smash it all up into little pieces to make it fit?

[Cardiffman282]

Option (b) must be tempting. However I don't believe the old Tivo box needs to go back https://www.virginmedia.com/help/return-or-recycle-equipment#3d29662d-3911-491c-a9f7-5a138a408750

[Calzor_Suzay]

Sorry, called it a Tivo but it's actually a V6.
Bizarrely today another bigger box turned up which can take both the V6 and Cable modem I had in one go along with 2 paper bags.
Maybe somebody read this or maybe they're just being daft, even way I fitted it into the one box ready for return.

[Megan_L]

Thanks for your post Calzor_Suzay, I'm sorry to hear you've left us!

But glad to hear you've now been able to send the equipment back, albeit in a mega box 😁

It usually takes up to 14 days for the returns hub to process the equipment back into our system, but you could still get automated emails about us not receiving it in this time.

If that happens then please don't worry about it.

However, if you receive them way after that initial 14 days then get back in touch and we'll see what's happened!

Thanks,

Meg

[spell]

---

@Megan_L wrote:

It usually takes up to 14 days for the returns hub to process the equipment back into our system, but you could still get automated emails about us not receiving it in this happened!

It would be interesting to know the reason for this - 'automated' e mails are nothing to do with robots - they are programmed by human beings. Perhaps VM may think it ok to just say 'don't worry about it' but then follow it up by sending letters which consist of demands with menaces for unwarranted false charges

---

[Martin_N]

Hi Spell,

Our system will automatically send emails when is needed. 

^Martin

[goslow]

Once you have dropped it off for collection, make sure you get a receipt showing the tracking number for your return. The next step in the process is that the package is entrusted to Yodel (where further 'confusion' may possibly follow) and the tracking number is the only proof you have that you sent a parcel back.

[spell]

And also when not needed due to incorrect setting up of the 'automated' system - they are fraudulent - your response actually says nothing

[Megan_L]

Hi Spell, 

I can see that you're quite frustrated possibly due to your own experience, we're here to help if you need us? 🤗

Thanks,

Meg

[spell]

Thank you for your obviously genuine concern for the frustrations you have seen and diagnosed Megan.

However I can assure you that no such frustrations exist and I am merely assisting VM by identifying and pointing out shortcomings in their operating procedures.

Best wishes and well done to VM for managing to train goats to hang glide around mountains - a huge achievement and an absolute must for potential customers considering which media provider to select