Hi BH1977 👋 Welcome back to the community forum! Thanks for posting.
The box you have received will be for any equipment you need to return to us - if you don't have any equipment you need to return, you can just ignore the packaging!
It looks like you've recently been in a PM conversation with my colleague so if you need us to double check the account again for any pending equipment return charges just send us another message.
You can also check which equipment usually needs to be returned here 👉 https://www.virginmedia.com/help/return-or-recycle-equipment
Hope this helps! Let us know if there's anything else you need. Wishing you all the best. 🌞
Molly
