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Returning equipment

Joining in


I have finished my contract and it's all been discontinued. Yodel are sending a package to return my equipment which I will do. Virgin have sent me and email asking for 2 TV top box's when I have only ever had one. This needs investigating as it sounds like virgin are trying to force me into being charged by asking for equipment I cannot sent back as I've never had it. The technical team should be able to see that only one box has been used. Please advise


Forum Team
Forum Team

Hi @Dbunyard 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear you've left us and about the situation you find yourself in 😔

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.