Returning equipment errors

[Arronb88]

I have left virgin media in December and need to return my equipment but I got 2 notifications saying to bare with you as there is a delay in sending the re turn package.

Fair enough it's close to Christmas and all that but then I get a message the other day saying you should of returned the equipment by now...well I would of if the package had been sent! 

I have tried to reorder a returns package but keep getting an error or just booted out of my account altogether.

I hope i don't get charged as its all here and I want to return it but you are making it impossible to do. Terribot is terrible also.

[David_Bn]

Thanks for reaching out to us @Arronb88, and welcome back to our Community Forums!

Sorry to hear of the difficulty faced when trying to obtain returns packaging from Virgin Media to successfully send your equipment back to us.

Check out the envelope in the top right hand corner for a private message from me, and I'll aim to assist you with this matter.

Thanks,

David_Bn