Returning VM equipment

[KatieBe]

As of yesterday, my account has now ended with VM. Today I have received email for instructions to return 2 items of equipment, 1 of which I don’t have…we only have a router as haven’t had virgin cable tv for years,and it was returned at the time. I have come and joined this forum, as it seems the only other way to contact VM…I refuse to download wotsApp…as usual nothing is ever easy to speak to real people. Thank you, hoping for an answer please ☺️

[Akua_A]

Hi @KatieBe 

Welcome to our community forums and sorry to hear there have been some issues with the equipment return request. We can understand your confusion and want to best help. We have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. 

Thanks,