Returning Kit - VM video says 80 days; charge slapped on 1st of month 30 days later.

[unisoft]

Hi VM,

So, the charges you slapped on my account for non-kit return are sorted. It was 100% a VM issue and VM Staff eventually turned up without an appointment (VM having cancelled on the morning of the original agreed appointment)  the day before the charge was slapped on. Good job I was home. So I actually had confirmation of all returned kit, before the charge was slapped on.

Anyway, the reason why I write this post, is that your own video says 80 days for return and its on your own web page for "Final Bill Explained".

Here is the link:

https://www.virginmedia.com/support/help/billing-and-payment/bill-explainer/my-final-bill-explainer

So once again, broken information from VM direct. The video says 80 days to return kit. So the video needs updating or the charges need to stop being slapped on after 30 days and after 80 days instead.

[goslow]

Certainly confusing for anyone reading that page and viewing the video for information. Looks like the 80 days actually seems to be the amount of time VM will allow a customer to return equipment and still be eligible for a refund

https://www.virginmedia.com/legal/price-guides

[Ilyas_Y]

Thanks for reaching out to us @unisoft 👋🏼

I'm glad to hear that the charges have been sorted.
We appreciate you making us aware of the issue with the 80 days time frame in relation to the final bill and the charges.

I will get this raised with the team and make them aware of this. 🧾

Kind regards,
Ilyas.