Returned kit to o2 shop

[Taskey]

I have returned my router and tv box to o2. Got 2 receipts. Was told I would get an email confirming receipt. Still not received. Now got a text saying £129 will be deducted if I do t return the kit. Then I get another text saying there is a delaying in sending out a returns box.

what is going on??

[Gareth_L]

Hello Taskey.

Thanks for your post. 
Sorry to hear about the charges for returned equipment.
I’d like to investigate this for you. 
If you don't mind, I’ll need to send you a private message to pass security. 
If you can check the logo top right of your screen that would be great. 
Regards     
Gareth_L