Returned equipment

[Janni]

We left Virgin due to not being given anywhere near a decent discount after the contract finished, plus sometimes we could never watch a film more than 10 mins before the connection went down. Anyway we returned the equipment over a month ago to the O2 shop. Now they keep requesting by email and text we must return the equipment we booked in to the O2 shop last month, so what to do?  Any ideas?

[Sabrina_B]

Hi @Janni 👋.

Thanks for reaching out to us and welcome to the Community Forums. Apologies for the communication you have been getting regarding returned equipment. So that we can assist you we would need to bring you in for a private message. 

Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina