Returned equipment

[5wan]

I left virgin on the 15th November and returned the equipment. Today i have a charge on my account for the equipment they have already received on the 3rd December. My account has credit which im still waiting to be refunded.

[David_Bn]

Thanks for reaching out to us @5wan, and a very warm welcome to our Community Forums!

Due to an incident at a warehouse operated by one of our third-party suppliers, some customers are experiencing delays receiving their orders. We are working with our partner to expedite deliveries as soon as possible, have directly contacted those customers affected to apologise and will keep them updated.

Thanks,

David_Bn