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Returned equipment harassment

bryh
Joining in

I changed my contract in December to drop TV and was sent a box to return my Tivo equipment.  This was done on 3rd January through local Yodel package return shop. 

On 11th Jan. I received an email from Virgin saying 'We need to collect our kit, if it has already been returned, ignore this email'.

Today I have received a similar email with the same message.  The email has buttons to arrange a collection date or to show change of address, but no way to show that package has been returned.

How do I stop these emails. I don't know where to send a copy of the receipt to prove the package has been sent.

I do not want to be charged for the equipment.

Bryan

 

1 ACCEPTED SOLUTION

Accepted Solutions

Zoie_P
Forum Team
Forum Team

Hi @bryh

Thank you foro your post. I am sorry to hear you are having some issues with returns emails, we can take a look into this for you. I will pop you over a PM, just keep an eye out for the little envelope 👀📩
Thanks,
Zoie

See where this Helpful Answer was posted

1 REPLY 1

Zoie_P
Forum Team
Forum Team

Hi @bryh

Thank you foro your post. I am sorry to hear you are having some issues with returns emails, we can take a look into this for you. I will pop you over a PM, just keep an eye out for the little envelope 👀📩
Thanks,
Zoie