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Returned Equpment.

Royster58
Tuning in

2 weeks ago

Hi

I have received several reminders to return my old equipment which has recently been replaced as it was faulty. I did return it to the Yodel collection point closest to me on Saturday 28th December. Please see attached store address and receipt.

Screenshot 2025-01-02 050547.jpgIMG_20250102_050019.jpg

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2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

2 weeks ago

Hi Royster58 

The emails are automatically generated by the billing system.

VM can't update the systems if the equipment is still in transit. Transit can take between 7 to 10 working days.

Once VM receive the equipment and it's scanned into the systems then the billing account will be updated. (The returns are scanned in bulk )

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Steven_L
Forum Team
Forum Team

2 weeks ago

Hello Royster58,

Welcome back to the Community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with returning your equipment. As newapollo advised it can take up to 10 days for the return to be processed once it has been sent back to us, this can also have been delayed due to the bank holidays. 

Kind Regards,

Steven_L

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