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Return of equipment I don’t have

ekdicksons
Joining in
  • Hi, I have recently cancelled my account after many years, and have received an email regarding return of equipment. 
    I have been asked to return 2 set top boxes, an Arris and a Samsung, as well as the router. 
    I only have 1 set top box (Arris) and the router. I can only assume that the Samsung box was the one replaced years ago by an engineer becoming faulty. Can you assist. 
    Regards Margaret
1 REPLY 1

Nathan_B
Forum Team
Forum Team

Hi thee @ekdicksons 👋 Welcome to the forum and thanks for your post 😊

Sorry to see you've had this notice to return equipment you no longer have. I'll be happy to assist with this so I'll pop you a PM to confirm some details.

Regards

Nathan

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