Reset password link not being sent

[JamesB1]

Hi,

I cannot access my Virgin Media account because of lost Password. I need to change my  Password. I have repeatedly asked under "Forgotten Password" for a link to be sent to me but no link is being received and I have checked my spam folder. Any suggestions?

Thanks,

Jim

[Tom_W1 · Accepted solution]

Hi @JamesB1 thanks for your post although we're sorry to hear of your concerns raised here.

Please allow us to send you a PM so we can look into this further for you and do this for you if necessary.

Expect this to arrive shortly and respond directly when you can!
Many thanks