Reset Password Not Working
I had to buy a new phone and can't remember my password. I am trying to set up the app on my new phone and as I can't remember my password, it prompts me to reset the password. It doesn't matter what...
Forum Discussion
If it is your VM Account password, use the password recovery / reset process on the web page.
https://www.virginmedia.com/my-virgin-media
The VM Connect app is not needed to manage a VM Hub,
login to the Hub at http://192.168.0.1/ use the HUB Password.
I have already tried using the reset option and unfortunately it doesn't accept any combination of password. I have followed the rules and nothing works. I've noticed this is a common user issue and would appreciate some tech support as I have seen offered to others with this same issue.