@Aldn wrote:
Customer Service agents and managers have lied to Me on 3 separate occasions
On Friday 15th I was told I would receive an emergency appointment as for the 3rd time engineers didn't show up - today I was told there's no such thing
Today an agent transferred me to his 'manager' who put me through to the engineering department (he told me x3)- after waiting on hold for 30mins I was sent to another agent who said there's no such thing and was incredibly patronising and rude
On Saturday 16th I spoke to a manager who said that because he's a manager (he repeated this 6 times) I would definitely have technicians come on the 2nd of Sept. This is also a lie because the repull tech are a third party company and couldn't care less about virgin customers, let alone managers
I've been lied to and pushed from pillar to post about this Repull. After speaking with other customers it's actually never going to happen.
Virgin will continue to charge me for 1000mbps but only facilitate me with 30mbps.
Total scam.
VM have upheld their customer service reputation again 🙂
Start asking for service credits as it falls below the minimum guaranteed speed.
See here:
https://www.virginmedia.com/legal/speed-policy
The guarantee applies to new customers that buy new broadband services, or existing customers that change their broadband service or re contract their existing broadband service on or after 28th February 2019. The guaranteed download speed is 50% of the advertised speed of our service on the date that you placed the order and is set out in the speeds table we send you. If the actual download speed provided from our network to your Virgin Media Hub falls below the Minimum Guaranteed Download Speed, and this happens for 3 consecutive days or more (whether continuously or intermittently during each day), and we are unable to fix the problem within 30 days of you reporting the problem to us, you may have the right to end your agreement without paying an Early Disconnection Fee.
