Repull is never happening is it?
Customer Service agents and managers have lied to Me on 3 separate occasions On Friday 15th I was told I would receive an emergency appointment as for the 3rd time engineers didn't show up - today I was told there's no such thing Today an agent transferred me to his 'manager' who put me through to the engineering department (he told me x3)- after waiting on hold for 30mins I was sent to another agent who said there's no such thing and was incredibly patronising and rude On Saturday 16th I spoke to a manager who said that because he's a manager (he repeated this 6 times) I would definitely have technicians come on the 2nd of Sept. This is also a lie because the repull tech are a third party company and couldn't care less about virgin customers, let alone managers I've been lied to and pushed from pillar to post about this Repull. After speaking with other customers it's actually never going to happen. Virgin will continue to charge me for 1000mbps but only facilitate me with 30mbps. Total scam.