Cable repull rescheduled 3 times! No internet and nobody is helping!
So my house currently does not have a virgin line, I was told that the previous tenent had virgin and I should get the quick start kit. However, I couldn't find the connection and requested an engineer visit. He proceeded to inform me that there is no connection and a cable repull is required. There have been 3 appointments scheduled and nobody has shown up to any of them. There has been no explanation, no communication and no timeline. Don't really have any faith that they will actually show up for the repulling appointments, so don't even know when we can receive internet. Any help appreciated. I've raised a formal complaint and demanded compensation, which is fine, but I'd much rather have internet and be able to work.Repull is never happening is it?
Customer Service agents and managers have lied to Me on 3 separate occasions On Friday 15th I was told I would receive an emergency appointment as for the 3rd time engineers didn't show up - today I was told there's no such thing Today an agent transferred me to his 'manager' who put me through to the engineering department (he told me x3)- after waiting on hold for 30mins I was sent to another agent who said there's no such thing and was incredibly patronising and rude On Saturday 16th I spoke to a manager who said that because he's a manager (he repeated this 6 times) I would definitely have technicians come on the 2nd of Sept. This is also a lie because the repull tech are a third party company and couldn't care less about virgin customers, let alone managers I've been lied to and pushed from pillar to post about this Repull. After speaking with other customers it's actually never going to happen. Virgin will continue to charge me for 1000mbps but only facilitate me with 30mbps. Total scam.