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Repeated requests to return equipment, that I have already returned.

SummerSkies
Tuning in

on ‎31-03-2024 16:59

I returned the original router via Yodel on 19/03/2024  The Yodel app shows that the return is complete. I have the tracking number in app and a receipt. I'm receiving texts and emails daily, asking me to return the item. There's no way of emailing anyone to state this is complete as far as I'm concerned. What am I supposed to do?

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Ashleigh_C
Forum Team
Forum Team

on ‎01-04-2024 11:55

Hi there @SummerSkies 

Thank you so much for your post and welcome to the community forums, its great to have you back. 

I am so sorry that you have faced this issue with your return and thank you again for posting. I will be happy to take a closer look with you via a private message. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

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