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Rented movie unwatchable

Tuning in


I rented the new Godzilla film on Virgin movies last week, when I tried to play it kept not playing even though all other devices on the same connection worked fine.

I was hence unable to watch this film, it started and got about 2 minutes in once before crashing again, can this be refunded as I'm not wanting to pay for a movie I never watched. 

Thanks all the best


Very Insightful Person
Very Insightful Person

Hi andrew_butter 

Rented movies are only available for 48 hours from when you first start watching them.

It may be best to contact the Virgin Media Store by phoning them on 0800 027 0801. They are open 9am to midnight Sunday to Thursday,  and 9am to 3am Friday and Saturday. (taken from the page

According to the  Help & Support and Complaints section 

Complaints should be sent by post to us at Virgin Media Store, Virgin Media Store Complaints, PO Box 200, Kirkcaldy KY2 6WD or emailed to

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Forum Team
Forum Team

Thanks for your post on our Community Forums @andrew_butter, and welcome back to our Community Forums!

Sorry to hear of the difficulty faced when trying to watch the film you rented from the Virgin Media Store.

Do please keep us updated with how you get on from the direct contact advised by @newapollo and if required, we can be on hand to assist you further