Solved
Moving to a rented house
How would the contract work if we move to a rented house where the landlord has already got broadband?
Would the contrat be cancelled by Virgin free of charge?
If you're moving to a rented house where the landlord already has broadband, the cancellation of your Virgin Media contract depends on the terms of your agreement. Here are some key points to consider:
- Contract Terms: If you're still within the minimum contract period, Virgin Media may charge an early disconnection fee. This fee is calculated based on the remaining months of your contract.
- Exceptions: Virgin Media might waive the cancellation fee in certain circumstances, such as moving to an area where their services are unavailable. However, having existing broadband at the new address may not automatically qualify for a fee waiver.
- Contact Virgin Media: It's best to reach out to Virgin Media's customer service( 0345 454 1111 )to explain your situation. They can provide specific guidance and let you know if any exceptions apply.
- Documentation: Be prepared to provide proof of your move, such as a tenancy agreement, to support your request.
You can find more details about Virgin Media's cancellation policies How to cancel Virgin Media broadband & TV | Virgin Media Help or How to cancel Virgin Media broadband: Fees & free cancellation
