Renewed contract and price increase

[Kiltedscot]

Hi,

I just renewed with VM on Tuesday 13 Feb. They following day I read about a 8.8% increase.

so I need clarification on what my Bill will be, the agreed price, or am 8 going to be affected by the increase.  Or do I have re think my options

cheers 

KS

[Ilyas_Y]

Hey there @Kiltedscot Thanks for reaching out to us on the Virgin Media Community forums. 👋🏼

I apologise to hear about the confusion in relation to the contract renewal and price increase.
In relation the price increase, it depends on which contract you have.

You may have a contract that has the price increase excluded and one contract with the price rise inclusive to the contract.
Let's have a look - I will send you a private message.

Kind regards,
Ilyas.

[Grumps70]

Hi

Renewed mine this week and was told price will not increase until March 2025 so hopefully you get the same answer

[psul]

I was told the same, nothing in writing though...

[Hosay299]

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@psul wrote:

I was told the same, nothing in writing though...

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ask for it even on here or by private message

[HavencroftKev]

I'm wondering whether Virgin Media have to contact and inform those customers whose price is rising and explain how much. 

[Hosay299]

my old isp was talktalk and yes they did by law as cost changes as also think it is part of dierct debit side too if u read the t&cs