Forum Discussion

OutiC's avatar
OutiC
On our wavelength
2 years ago

Renewal woes

My contract is coming to an end and I went online to see my options. I was offered to renew at almost the same monthly fee as before, and I took up the offer. I got all the paperwork by email, contract documents, etc. confirming the price. I have since then received another email stating a price that is the normal, much higher fee, after my current contract has ended, which is later this month. I also received a bill for next month for that high fee. I have tried to contact VM by chat, but was told they can't help me and a manager will contact me in the next week or so by email. I also got the hard sell regarding different, high-cost packages, which I found really offensive. The agent kept writing "shall I go ahead and book this for you" although I had not indicated any wish to do so. I am currently at a limbo. I have wasted many many hours on chat or Whatsapp trying to sort this out. Help!

4 Replies

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team (Retired)
    2 years ago

    Hi OutiC, thank you for your post.

    We're sorry to hear about the poor experience you've had and that you feel this way 😔

    In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel

    • Daniel_Et's avatar
      Daniel_Et
      Forum Team (Retired)
      2 years ago

      Hi OutiC, thank you for speaking to us via private message.

      If you have any further queries, please don't hesitate to contact us.

      Regards,
      Daniel

      • OutiC's avatar
        OutiC
        On our wavelength
        2 years ago

        Hi, Thank you. The only thing is that a bill was already created for the incorrect sum for the next month. Will it be corrected automatically or will I need to contact customer service again?