cancel
Showing results for 
Search instead for 
Did you mean: 

Renewal of Volt after 18 months

g0fyd
Up to speed

I have the (see below)

Your package (13th November-12th December)

 

 

Ultimate Volt bundle

This includes

  •  Talk More Anytime

  •  Sky Sports HD Pack

  •  Sky Sports and Cinema Collection

  •  Virgin TV V6 Box, Powered By TiVo

  •  Maxit TV

  •  Sky Entertainment & Cinema Ultra HD

  •  Netflix Standard

  •  Volt M600 Fibre Broadband

  •  1 Additional TV Box

  •  Telephone Line Rental

  •  Kids Pick

I started negotiations today as out of contract price went up to £157 from £104 plus the £29 for O2

I went on live chat and agreed a new deal with an agent for the same package at £98 plus the O2 charge of £29 

I received the contracts and confirmed acceptance.

The agent then had an issue at his end (3 hours this had taken on live chat) and the live chat folded so i lost contact with the agent.

I have just received an email saying I am going to be charged £172 per month for my existing package.

So back to square one , can anyone help or advise what I should done. ( I have copies of the £98 agreement with no change to services. I kept asking him if I retained TNT) plus the O2 cost.

 

Help, this is so stressful dealing withe Virgin, probably try retentions tommorrow and waste another day

7 REPLIES 7

Akua_A
Forum Team
Forum Team

Hi @g0fyd 

Welcome back to our community forums and sorry to hear you experienced this issue when trying to renegotiate your contract with us. We can understand the frustration this may have caused and want to best help. I have sent you a private message to best look into this. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

Thanks,

Akua_A
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Akua_A
Forum Team
Forum Team

Glad to have been able to help with this @g0fyd 

Please let us know if you need any further help and we will do our best to help.

Thanks,

Akua_A
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


No problem at all @g0fyd

Glad to have been able to help with this. 

Please do not hesitate to contact us if you need any further help.

Thanks,

Akua_A
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Dear Akua

 

Very happy with the outcome and your assistance

Regards Ian

 

Alway happy to help @g0fyd  🙂 

Akua_A
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


robputt
On our wavelength

If you are still in your cooling off period (14 days from the new agreement) I'd ring up and have round 2 with them or give them your 14 days cooling off period notice. I've just been in the same negotiation (Ultimate Volt to Mega TV + Addons) and managed to achieve a much better price... £68 + the O2 sim card on top. I also rang O2 and managed to negotiate that down from £32 back to £25. - See my thread here - https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Virgin-Media-Policies-Make-No-Sense...

Screen Shot 2023-11-28 at 13.05.58.png

My Broadband Ping - Rob's VM Connection

Yes I have a very similar deal to that. On the O2 sim I am paying much less , go onto their app , should give you upgrade offers , they will not all be increases , should be deals there for less than you are paying , you do not have to be at the end of contract to accept them , just starts a new 24 month contract but can can probably halve what you are paying now..