Renewal confirmation sent to wrong email address

[Pauleast84]

Hi

this morning I renewed my broadband contract, but my renewal confirmation has been sent to a very old email address I have no access to! Can it be sent to my current virginmedia email address instead? 

thanks

paul

[Alex_RM]

Hi Paul, 

Thanks for posting 😊

So I can help, I've popped you over a private message to get a few more details from you.

Alex_Rm