Renewal Problems

[Redman561]

I have recently (8 days ago) used the online renewals option to extend my contract by a further 18 months.

I received the two emails with my contract offer, confirming the extension and contract price the same morning that I extended the contract. However, I have now received an email showing my next bill, and indicating future payments which do not reflect the amount shown on the contract agreement email.

I rang the help desk who said it can take up to 7 days for the new contract terms (ie pricing) to show on my account, but we are now at day 8 and nothing is there.

Does anyone have any suggestions? 

[Akua_A]

Hi @Redman561 

Welcome back to our community forums and sorry to hear there was some confusion with your renewal. We can see you very recently contacted our team about this. Was our team able to explain and help? Do you need any further help with this?